Terms & Conditions – Prime Cabs Blandford Ltd

Effective Date: 15/05/2026
Last Updated: 15/05/2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of taxi and private hire services provided by Prime Cabs Blandford Ltd (“the Company”, “we”, “us”, or “our”).

By booking or using our services, you agree to be bound by these Terms.

These Terms are governed by the laws of England and Wales and comply with applicable UK legislation, including but not limited to:

The Consumer Rights Act 2015
The Data Protection Act 2018
UK GDPR
Local Authority Private Hire Licensing Regulations
Road Traffic Act 1988

2. Bookings

All bookings are subject to availability
You are responsible for providing accurate pickup and drop-off details
We recommend booking in advance where possible
We reserve the right to refuse or cancel bookings

3. Fares & Payment

Fares may be agreed in advance or calculated based on distance and time
Prices may vary depending on:
- Traffic conditions
- Time of day
- Special requests
Additional charges may apply (e.g. waiting time, extra stops)
Payment methods may include cash or other accepted methods

4. Cancellations

For pre-paid bookings of £40+ all parties are required to give each other a minimum of 48 hours cancellation notice.
If a payment has already been made, 50% of it will be held, should you wish to cancel less than 48 hours in advance.
We will also do the best we can to give you a minimum of 48 hours of cancellation notice for serious reasons such as:
*Specific vehicle unavailability, impossibility of procuring a replacement within 48 hours.
*Unmanageable driver unavailability/ disruptions.
We will issue you a full refund if we need to cancel you for serious reasons, more than 48 hours in advance.
We will issue a full refund and we will compensate you 20% of your pre paid fare if we need to cancel your booking less than 48 hours in advance.

5. Waiting Time (except airport transfers, please see "Airport Drop Off/Collections + Waiting Times Charges" )

Due to high demand we have a strict 5 minutes waiting time policy. Extra charges will apply for longer waiting times or/and a new booking may be required.
***Waiting times***
(Charges apply after the first free 5 minutes, at driver's discretion & only if at all possible)
Day:
50p/minute saloon car
75p/minute XL car
Night:
75p/minute saloon car
£1/minute XL car

6. Passenger Responsibilities

Passengers must:

Wear seatbelts at all times
Treat drivers and vehicles with respect
Not smoke, vape, or consume illegal substances in the vehicle
Not cause damage or soiling

👉 Cleaning or damage charges may apply if necessary

We reserve the right to refuse or terminate a journey if behaviour is unsafe or inappropriate.

7. Delays

We will always aim to be punctual. However, we are not liable for delays caused by:

Traffic conditions
Weather
Road closures
Events beyond our control

8. Liability

We are not responsible for loss or damage to personal belongings left in the vehicle
Our liability is limited to the fullest extent permitted by law
Nothing in these terms excludes liability for death or personal injury caused by negligence

***Force Majeure & Breakdowns***

Although all due diligence and daily vehicle checks are always carried out by all our drivers before setting off from base, sometimes, unforeseen traffic delays/incidents, road closures and/or adverse weather conditions may occur, including unfortunate vehicle breakdowns.

Please allow us time when such events occur. We will do our best to dispatch a replacement vehicle if possible or time improving. We will co-operate fully and provide you with a full refund from the point of the incident to your destination, for the following events: vehicle breakdown if a replacement vehicle can not be provided.

A full refund will be provided for: traffic accidents caused by our driver!

We can not provide a full refund for: unforeseen adverse weather conditions, strikes, riots, unforeseen road closures, and traffic incidents causing long delays once the vehicle is on route or within 3 hours before scheduled collection.

We will however, refund you 50% of your pre-paid fare and work closely with you to reschedule your next trip with us at a greatly discounted rate. If the rescheduled pick up will fall on a higher tariff, extra charges may incur.

We understand fully that if any of the unfortunate Force Majeure scenarios is in course, that may lead to you missing your flight, but we cannot be held liable for this and we do not accept liability for any event such as: (vehicle breakdown, floods, riots, earthquakes, storms, road closures, traffic diversions, heavy traffic, still traffic, traffic incidents/accidents third parties involved only, traffic incidents/accidents caused by third parties to our vehicles, other long traffic delays.)

If you miss your flight, we will fully refund you for:

*Traffic accidents caused by our drivers.

*Driver being late for outbound flight collection for more than 25 minutes.

9. Children & Vulnerable Passengers

Children must be accompanied by a responsible adult unless agreed in advance
We may refuse unaccompanied minors where appropriate
Passengers requiring child seats must request them at the time of booking. Availability cannot be guaranteed unless confirmed.

10. Luggage

Passengers are responsible for ensuring luggage is suitable for transport
We reserve the right to refuse excessive or unsafe loads

11. Data Protection

We handle personal data in accordance with our Privacy Policy.

12. Complaints

If you are unhappy with our service, please contact us:

Email: enquiries@prime-cabs.co.uk
Phone: (+44) 01258 878787

We will aim to resolve complaints promptly.

13. Changes to These Terms

We may update these Terms & Conditions at any time.
The latest version will always be available on our website.

14. Airport Transfers

Flight details must be provided at time of booking
We monitor flights where possible, but delays may affect pickup times
Additional waiting charges may apply after a reasonable period

15. Airport Drop Off/Collections + Waiting Times Charges

***Drop off***

Drop-off charges/extra waiting times are not always included in your price. Please check with us beforehand.

***Collections***

Early or late, we will track your flight and aim to arrive 45 minutes after your real landing time.

That should give you plenty of time for customs & luggage claims.

After that, we have a 25-minute free waiting time, and anything over is chargeable at the following rates:

Day Time

75p/min for 4 seaters & £1/min XL vehicles.

Night Time

£1/minute 4 seaters & £1.25/min XL vehicles.

The above extra charges are designed to cover all our costs for the vehicle and driver, plus the extra airport parking.

***Meet & Greet***

Once you reach the arrivals, please look to your left. Our driver will be holding up a plate with your name and have your phone number handy. Please only proceed towards the car park once you make sure our driver can confirm:

YOUR NAME, DESTINATION + PHONE NUMBER.

***Landing early***

30 minutes or over. Please allow us some time as landing this early is a "wind from the back" situation that we can not fully predict even with real-time flight tracking software.

***Long delays***

Over 3 hours late. Depending on level of disruptions on our end, we may still be able to keep your driver and vehicle available, but we cannot guarantee this. We may need to cancel your booking and full refunds may not be available where costs have already been incurred or services allocated. We will however, refund 50% of your fare and work closely with you to reschedule your next trip with us at a greatly discounted rate. Customers may be able to seek the other 50% reimbursement from their travel insurer or airline, depending on their policy and circumstances.

We will work with you closely to provide alternatives and/or a new booking at greatly discounted rates. If the rescheduled pick up will fall on a higher tariff, extra charges may incur.

***Flight cancellations/ reschedule ***

In case of flight cancellations or rescheduling more than 3 hours later, we may need to cancel if we incurred costs, dispatched your driver, or made great pre arrangements to accommodate your booking. We will however, refund 50% of your fare and work closely with you to reschedule your next trip with us at a greatly discounted rate. If the rescheduled pick up will fall on a higher tariff, extra charges may incur. Customers may be able to seek the other 50% reimbursement from their travel insurer or airline, depending on their policy and circumstances.

***Custom Delays/Luggage Claim Delays***

Please refer to the "collections" section as the same rule applies for extra charges above the 25 minutes free waiting time.

16.Equality & Non-Discrimination

We are committed to providing our services fairly and respectfully to all passengers in accordance with the Equality Act 2010.

We will not unlawfully discriminate on the grounds of disability, race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marriage or civil partnership, or age.

Assistance dogs are carried in accordance with applicable legal obligations. Passengers requiring additional assistance are encouraged to inform us at the time of booking where possible so we can make reasonable arrangements.

17.Lost Property

Any property left in a vehicle is left at the owner’s risk. While we will make reasonable efforts to recover and return lost items, Prime Cabs Blandford Ltd accepts no responsibility or liability for property left behind in our vehicles.

Returned items may be subject to a reasonable delivery or administration charge where applicable.

Unclaimed property may be disposed of after a reasonable period in accordance with applicable law.